All orders placed between Monday-Friday are despatched within 24 hours (cut-off time for 24-hour despatch on Friday is 10am).
Our standard delivery service uses Royal Mail Signed-For 2nd Class, which holds a delivery estimate of 1-5 days for orders in the UK, and 3-6 days for orders in the Channel Islands.
Standard delivery is £5.99 throughout the UK and weight-based charging for Europe.
This service is only available on orders in the UK and offers two options – before 1pm and Saturday next-day delivery.
Orders placed after 10am will be despatched the following day. Orders placed after 10am on Thursday under this service will be despatched Friday and delivered Monday - unless the Saturday next-day delivery option is selected, in which case you will receive your item on Saturday morning.
Vitalifehealth.com will not be liable for any customs seizures. Refunds will only be given in instances where the order has been returned to us. Shipping costs will be deducted from any refunds given under these circumstances.
Please note that all customers outside of the EU may have to pay local import duties / sales taxes on the value of their order. Vitalifehealth.com are not liable for any import duties or fees associated with the importation of goods/orders.
We no longer offer shipping services beyond Europe.
For orders in UK mainland, 14 working days days must pass from the shipping date, before claims for missing items can be investigated.
For orders in Europe, 21 working days must pass from the shipping date before missing item claims can be investigated.
If you have an item, or items, that you are currently waiting for, and the required number of days have passed, then please send us an email at firstname.lastname@example.org