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All customers are eligible to the statutory 'cooling-off' period for online sales. This means, if you decide you no longer want the item(s) you ordered, for whatever reason, and provided they remain unopened and undamaged, you can return your item(s) to us within 7 days of the item(s) arriving with you, for a refund (less outbound shipping and restocking fee).
We also go beyond this statutory requirement and offer a 30-day moneyback guarantee if you are unsatisfied in any way with our products.
To be eligible for our 30-day moneyback guarantee, your item(s) must remain unopened, and you must return the item(s) to us (postage to be paid by the buyer).
Postage charges are non-refundable and a 25% restocking fee is applied in respect of the value of the returned goods - this will be deducted from your refund.
Before returning an item, you must first contact us to request a returns form at firstname.lastname@example.org.
If a return is attempted without first completing a returns form and receiving an authorisation code, you will be denied a refund.
Registered in England and Wales
Units 41-44 Fusion Business Centre
Magna Way, Rotherham
VAT no: 992 7833 62